Shoptimized - FAQs

Basic Info

What is Shopify?

Shopify is the world’s most powerful e-commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between.

Do you make themes for other platforms, like WordPress?

Shoptimized solely creates, designs and develops themes for the Shopify platform.

Is it possible to transfer my shop from another platform?

Yes, you can usually import products via CSV from many other different store platforms, for more details see the following article – Import Products

Can you custom design shops?

Yes, please contact us and we can provide a quote for you.

Do you offer any other web services?

We offer a scope of Theme Setup services, designed to help you get your shop up faster and looking its best from $99. We also offer Theme Tweaks to execute custom changes to your Shoptimized theme, get in touch at [email protected] for more details.

Do you offer an affiliate program?

Yes, you can sign up for the Shoptimized Affiliate Program if you would like to refer clients or friends to our themes. We only pay out to existing customers or affiliates who generate more than $500 in commissions.


How do I install a theme?

Please see the following article for guidance – Publish Themes or watch the video below:

How do I set up my theme?

You can customize numerous parts of your theme (including fonts, colors, page formats, etc.) with the built-in Theme Settings (Admin panel > Online Store > Themes > Customize Theme).

How do I upgrade my theme?

The following article contains a detailed guide to upgrading your theme – Updating Themes.

How long does the Theme Setup service take?

Once we have all the required data and information regarding your shop, we attempt to finish the setup within 5 business days.

Can you help me add new features to my theme?

While there are often small changes or options that we can help you with through our Theme Tweak Service, contact us for more details at [email protected]

Do I need SpeedBoost Ninja App if I buy the theme?

It’s not a requirement but we’d definitely recommend it for any theme, not just ours. This is because Shopify’s code arrangement is sub-optimal in the eyes of Google PageSpeed Insights and page-load times.

The SpeedBoost Ninja App reconfigures the code so your store achieves a higher PageSpeed Insights score and a faster page-load speed.

This way your store will load faster, improving your conversions, particularly on mobile. It will also improve your organic search rankings bringing you more free visitors. Finally, your improved load time will lower your paid ad cost-per-click.

Purchase + Pricing

When you purchase a theme is that a one-time fee?

Yes, unlike other themes, you get free upgrades and support for 12-months and you only pay a one-time fee, unless stated otherwise.

Can I trial a theme before buying it?

Unfortunately, we don’t offer a trial. You can view our demo store to see how the theme looks and performs.

Can I use the theme for multiple shops?

All of our themes are subject to a one-store license, so if you want to utilize the same theme in several live stores, you’ll have to purchase multiple licenses.

Do you issue refunds?

Since our themes are intangible, unalterable computerized products, all themes purchases are final and non-refundable. Our support team will bend over backwards to help resolve any issues you have.

Why is the Shoptimized Theme not available in the Shopfy Theme store?

It’s no secret that Shopify rarely accepts new themes into their marketplace. This is because they already have a comprehensive range of design-led themes.

But whilst it still looks great, the Shoptimized Theme is built for conversions. Where other themes are built by designers and developers that don’t understand the principals of persuasion, the Shoptimized Theme has been architected by conversion rate expert, Bradley Long to help turn more of your clicks into customers.

On top of that, the Shoptimized Theme includes the same functionality as several popular conversion boosting apps. This is something that Shopify doesn’t encourage because it cuts-off additional revenue for them from the app subscriptions you would need to make a generic, design-led theme convert better.

Lastly, because we’re not in the Shopify Theme store, we don’t have to artificially increase our prices to be able to share the revenue with Shopify. By downloading your copy today, you get a premium quality theme that will boost your conversions, plus support 7-days a week, all without the premium price tag.

The Shoptimized Theme has been the #1 unofficial Shopify theme since 2015 and thousands of stores in dozens of countries are using it to help increase conversions, sales and profits.


Do you provide phone support? What about Skype or Facetime?

We don’t offer telephone or video call support as of now. We can keep our support services available and cost effective by offering them solely online.

What is the scope of your support?

Our support includes general inquiries regarding theme functionality; help with customizing the theme settings and any observed defect or theme issues. It doesn’t cover issues, such as errors due to third- party plugins or as an after effect of changes made to the theme code. For the full details on the extent of our support, please visit our Support Policy page.

What if I need help with Shopify issues?

General shop inquiries, such as uploading products, creating collections, adding discount codes, managing domains, etc. can be best addressed by reaching Shopify Support specifically and/or by checking on their broad documentation accessible in the Shopify Manual.

How do I reach you when I have a specific question?

You can reach us anytime through our Help Desk. You need to give key details along your inquiry or question, such as which theme you’re using and your shop URL (and password as well, if the shop is locked).

How fast do you respond to support inquiries?

We aim to give feedback to all requests within 24 hours, but please allow 1-2 business days for the response. Our support team is primarily based in the Eastern Standard Timezone and is available during standard business hours, Monday to Friday. We have a weekend staff to answer basic queries too.

Help! I need urgent support. What can I do?

For immediate assistance, the best option would be to contact Shopify Support as they maintain a 24/7 phone and online chat service.

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