Are you looking for the best e-commerce about us page examples?
If you’re like most Shopify store owners, when it comes to creating an About Us page, it’s probably a bit of an afterthought. “Oh yeah, I need to tell people something about my store, I’ll write up something that sounds good”
And then what’s worse, it gets buried in the footer menu somewhere never to see the light of day. I can’t tell you how many times I’ve seen that thought process and at one point I had it for myself.
Most dropship stores I see write entirely about themselves and don’t relate it to the customer. It’s mostly generic – “…we aim to give you the best products at the best prices with the best service”.
However, the age of the internet has leveled the playing field for a lot of businesses and now more than ever it is almost more important to know WHO they are buying from.
In fact, 52% of respondents in a web usability report by Hugg/KoMarketing reported they wanted to see information about the company.
What should go on your E-commerce About Us page? (With E-commerce About Us Page Examples)
Now we know that your potential customers are looking to learn more about you, what exactly is the best way to explain it to them?
Keep in mind as you answer these questions, it’s not entirely about your company.
It’s about your audience, or rather, the value you provide them.
What’s your story? Tell them how and why you got into your business in the first place. Buck Mason has an incredible story about how two neighbors started making modern versions of classic American clothes in a 350 square foot garage.
Your story doesn’t have to a one-in-a-million chance encounter. But it must connect to your audience.
What’s your cause? Who’s your typical customer? What impact do you have on their lives?
They further state how “Hair is such an important part of how Black women show up in the world and we wanted to equip you (and ourselves) with the power of versatility.”
How is it made? Is there something that people would find interesting about how your product is made or your business model?
Who’s the face? Putting your team or your own photo on the page gives an amount of credibility to the business. Photos can be crazy effective conversion triggers. Including a picture of a company founder or leader can increase conversions by up to 35%.
Tying it together. Using explainer videos can help tell these points in a persuasive and ideal way.
To summarize, About Us page should be the home for your beginnings, to show off your “behind the scenes”, and to be a sales page in the sense that you are giving your elevator pitch about your business and not just your products.
How to write an E-commerce About Us page
The best Shopify stores use ‘About Us’ pages to tell a story about their brand.
Any story needs a main character you are rooting for. So does every About Us page.
That might be your, or your team. For others, the business itself might be its own character.
Stories all must have a period of transition. From one point to another.
Your ‘About Us’ page should reflect that change as they read along. This list is a great starting point for creating your narrative
- Set the stage. Give an intro to the “characters” or setting of your business. Tell the audience “the way things were” before your business. Or for your target customer or industry.
- What’s the conflict? What problem caused you or your business respond to that need?
- Meet the problem. How did you find a solution (starting your business) and the struggles you had along the way.
- Slaying the dragon. Tell us your big wins and how your business is pursuing its mission.
- What’s next? What’s the next thing you’re trying to reach for?
When you combine all these elements, you get something like this:
About Us Template Shopify
[THE TEAM] started [BUSINESS] because [REASON].
That’s why [BUSINESS JOURNEY TO SOLUTION].
Along the way, [DRAGONS SLAYED, BIG WINS].
We want to be [FUTURE GOALS]. Keep in mind, this shouldn’t be the exact copy that you use. It’s a little boring and dry as is. Make sure to write it in the first person, using “I” and “We”, to build more of a personal connection. The story is just the start. The About Us page shouldn’t just tell the story and that’s it. It should show it. There are other elements that can help define your brand that you should include.
Things You Could Include On Your About Us Page
Your Business Model (With E-commerce About Us Page Examples)
Is your business model somewhat unique?
Think of how the Dollar Shave Club revolutionized the industry by having a subscription box for razors.
Or Netflix with streaming movies.
Linjer describes how their founders “were fed up with choosing between fast-fashion and overpriced luxury brands…so we designed our own products, replicated the supply chain of luxury brands, and began selling our products online in 2014.”
It doesn’t have to be cutting edge to mention. There are examples in history of companies mentioning the same things that all companies in the same industry do, but they are the first ones to mention it.
Some of your own examples may be:
- How you pass the savings on to the customer by cutting out the middleman that’s typical in your industry
- How you donate a certain percentage of profits to charity
- How your packaging is environmentally conscious
- How your business positively impacts your community
You can even tie it all together with an easy to understand illustration to show how your business works at a high level
Press mentions, testimonials, and awards
How are you affecting your customers’ lives? How are they talking about your product?
There are different ways to integrate social proof into your Shopify store.
For example, Loox. Firstly, it’s free. Second, it invites users to send in a photo of them holding/wearing their purchase in return for a discount coupon off their next purchase.
When your prospects see real people using the product, it’s so much more powerful than just a simple written review.
On top of that, the paid version allows you to import reviews from AliExpress, so if you’re dropshipping from there, you can leverage other customers’ reviews until you start getting your own.
This gives your Shopify store instant credibility.
Quantifiable numbers (With E-commerce About Us Page Examples)
Numbers help give more of a foothold for what you are trying to prove and is less arguable.
Consider what numbers you could integrate into your About page to prove your mission statement or company objective.
Tying figures into your company’s narrative puts “your money where your mouth is” so to speak.
Consider the two following statements: “Purchases of our clothes help kids go to college. Kids in America are dropping out each day. A part of all our profits goes to helping kids in need” Compare what the company, Merit, use on their about page.
This is what builds better trust between brands and consumers and there’s nothing stopping you from doing it either.
Putting a face to a brand (With E-commerce About Us Page Examples)
If people do business with people and not brands, then what better way to show that there are real people behind your business than to put your team’s picture on your store’s About page? Even if you only highlight yourself and not your team, it’s a chance to build your own brand for making quality stores and serving your market.
A gallery of photos or videos will do wonders (With E-commerce About Us Page Examples)
Break up the media on your page between your text with images and videos. At the minimum, find some photos that at least give a backstage view of part of your business.
If you’ve created a video that lets your customers know something about some of your products, your location, or your business then the About page is a great place for it.
Call to actions to wrap it up
Your About page can also be used to send visitors to other parts of your online funnel to keep up with you for new updates. Stitch Fix knows how to make the most of their About page. At the end of the page, they offer a way to Get Started as well as a link to ask questions about their service. Incorporate any relevant links with an appropriate call to action.
It gets better with age
When you’re just starting your store, it may seem like there’s not a lot to say. But if you know what you do for your customers and why you do it then you have a great starting point. You can always add more as you gain new insight into new business accomplishments. For stores who are a bit more developed and have a bit of a following, it may be worth checking your analytics to see how many people stop by your About page. Whether you are just starting out or already cranking out sales, your About page is a valuable asset to your business, often underutilized.